Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: Our products typically ship within 2-5 business days. Delivery times vary based on location but generally range between 7-14 days for most orders.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. Stay tuned for updates as we expand our shipping options!
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order through the Order Tracking page.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, contact our support team at support@zoomistore.com with your order number.
Q: Can I exchange an item?
A: Yes, exchanges are available for defective or damaged items. Please contact us within 7 days of receiving your order.
Q: My item arrived damaged. What should I do?
A: If your product arrives damaged, send us a photo and a brief description of the issue to support@zoomistore.com. We’ll get back to you within 48 hours.
Product Information
Q: How do I use the Zoomi™ Dog Lick Mat?
A: Spread a treat like peanut butter or yogurt across the mat and let your dog lick away. It’s perfect for reducing anxiety during baths or grooming sessions.
Q: Is the Zoomi™ Dog Dental Chew Toy safe for my pet?
A: Absolutely. Our chew toy is made from BPA-free, non-toxic materials designed for safe, interactive play.
Q: How do I clean the Zoomi™ Grooming Glove?
A: Simply rinse the glove with warm soapy water, allow it to air dry, and it’s ready for the next grooming session.
Order Issues
Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of purchase. After that, we can no longer guarantee cancellations due to shipping processes.
Q: I received the wrong item. What should I do?
A: Contact us at support@zoomistore.com with your order number and a photo of the incorrect item. We’ll resolve it as quickly as possible.
Contact Us
If you have any other questions, feel free to reach out to us at support@zoomistore.com. We’re here to help!
